An Artificial Intelligence powered chatbot for a better Human Capital experience

Solution

We developed an Artificial Intelligence based chatbot that was made available to all employees for quickly getting answers and accessing relevant info. The chatbot makes use of Dialogflow API V2 which primarily acts as the bot engine using algorithms for natural language processing to get the intent from the user’s input. The bot makes use of:

 

  • Natural Language Processing for enhanced customer experience
  • Conversational UI for ease of communication
  • Keyword Extractor to judge user’s intent & take appropriate actions
  • Omni-channel presence for round the clock responsiveness

 

After getting an intent from Dialogflow, the bot queries multiple back-end systems, processes the information and presents it to the user almost in an instant.

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