CRM

CRM

Customer Relationship Management (CRM) as the name suggests, is a software that allows you to manage your interactions with your customers. For any business, customer’s data is sensitive and way of dealing and managing it becomes important to make sure it’s not misused and still is available for people responsible of managing the relationships, like the sales team, stakeholders, etc. In effect, it becomes the heart of your business which pumps necessary information to various personnel as per their access controls.
We at MindIT, help you discover what benefits your business can draw from a CRM, how to implement and manage it effectively so that it does not become just another tool lying on your server which no one really uses. Most of the CRM tools provide a basic set of features which then need to be customised to suit your specific needs, to be integrated with other software/ systems that you may be using and both these tasks require highly skilled professionals who understand the product in and out to be able to mould it, not break it.
CRM allows you to manage: client relationships, profitability, regulatory compliance, sales strategy and customer service improvement. Our CRM experts have worked with various CRM tools over time and have the required expertise.
With CRM in place, an effective work culture can be built up quickly which is supported by processes defined in CRM for managing quotes, contracts, accounts, projects and teams. Workflows can be customised as per product requirements to provide intelligent reporting. Campaigns can be managed easily via CRM around social insights gained from business intelligence acquired through the data which is accumulated in CRM systems
Our CRM services focus on making a positive impact in the following areas:
  • Sales
  • Customer Service
  • Marketing
  • Social Engagement
  • Customisation
  • Migration
  • Third party integrations
Our offerings in this area include:
  • MS Dynamics:
  • SuiteCRM:
Microsoft Dynamics CRM is a customer relationship management (CRM) tool that enables organizations to record customer interactions, maximize...